FAQ 

YES, BUT IT DEPENDS ON WHICH ONE YOU’D LIKE TO UPDATE: • TO CHANGE THE EMAIL USED TO LOG INTO OUR WEBSITE, YOU CAN UPDATE IT DIRECTLY VIA YOUR ACCOUNT SETTINGS. • TO CHANGE THE EMAIL LINKED TO YOUR TRAINING APP (WHERE YOUR PROGRAM IS DELIVERED), PLEASE CONTACT US AT HELLO@KINAVIA.BE, (HELLO@KINAVIA.BE,)WE’LL HANDLE IT FOR YOU MANUALLY

ALL PROGRAMS ARE DELIVERED THROUGH OUR DEDICATED COACHING APP (FITR), AVAILABLE ON APP STORE AND GOOGLE PLAY. AFTER PURCHASING YOUR SUBSCRIPTION/PROGRAM, YOU IMMEDIATELY GET ACCESS TO THE APP SO YOU CAN START TRAINING RIGHT AWAY.

YES ABSOLUTELY. THE FITR APP ALLOWS YOU TO RUN SMOOTHLY THROUGH DIFFERENT PROGRAMS WITH CLARITY AND PRECISION.

ALL COACHING PLANS AND RECURRING SUBSCRIPTIONS COME WITH A MONTHLY, HALF-YEAR, OR YEARLY COMMITMENT (EXCEPT FOR OUR 1:1 PREMIUM COACHING SERVICE WHERE A 6-MONTH MINIMUM ENGAGEMENT IS REQUIRED). WE OFFER A 7-DAY FREE TRIAL ON SUBSCRIPTION BASED PLANS THAT ALLOWS YOU TO EXPLORE THE EXPERIENCE BEFORE COMMITTING. ⚠️ IF YOU DON’T CANCEL BEFORE THE END OF THE TRIAL PERIOD, YOUR SUBSCRIPTION WILL ACTIVATE AUTOMATICALLY AND YOUR PAYMENT WILL BE CHARGED. YOU’RE FREE TO CANCEL ANYTIME DURING THE FREE TRIAL. NO REFUNDS ALLOWED AFTER THE 7-DAY FREE TRIAL.

YOU’RE FREE TO CANCEL ANYTIME DURING THE FREE TRIAL BY SENDING US DIRECTLY A MESSAGE ON OUR TRAINING PLATFORM OR VIA EMAIL: HELLO@KINAVIA.BE

ABSOLUTELY. WHETHER YOU'RE SWITCHING TO A LONGER-TERM COMMITMENT OR UNLOCKING ADDITIONAL FEATURES, WE’RE HERE TO HELP. TO UPGRADE: • SEND US A MESSAGE IN THE APP • OR EMAIL HELLO@KINAVIA.BE IF YOUR QUESTION ISN’T COVERED HERE, DON’T HESITATE TO REACH OUT. WE’RE HERE TO SUPPORT YOUR JOURNEY : HELLO@KINAVIA.BE