Question 1

CAN I CHANGE MY EMAIL ADDRESS?

Accepted Answer

YES, BUT IT DEPENDS ON WHICH ONE YOU’D LIKE TO UPDATE:

TO CHANGE THE EMAIL USED TO LOG INTO OUR WEBSITE, YOU CAN UPDATE IT DIRECTLY VIA YOUR ACCOUNT SETTINGS.

TO CHANGE THE EMAIL LINKED TO YOUR TRAINING APP (WHERE YOUR PROGRAM IS DELIVERED), PLEASE CONTACT US AT HELLO@KINAVIA.BE, WE’LL HANDLE IT FOR YOU MANUALLY

Question 2

WHERE CAN I FIND MY TRAINING PROGRAM?

Accepted Answer

ALL PROGRAMS ARE DELIVERED THROUGH OUR DEDICATED COACHING APP (FITR), AVAILABLE ON APP STORE AND GOOGLE PLAY. AFTER PURCHASING YOUR SUBSCRIPTION/PROGRAM, YOU IMMEDIATELY GET ACCESS TO THE APP SO YOU CAN START TRAINING RIGHT AWAY.

Question 3

CAN I BUNDLE MULTIPLE PROGRAMS?

Accepted Answer

YES ABSOLUTELY. THE FITR APP ALLOWS YOU TO RUN SMOOTHLY THROUGH DIFFERENT PROGRAMS WITH CLARITY AND PRECISION.

Question 4

HOW LONG AM I COMMITTED FOR?

Accepted Answer

ALL COACHING PLANS AND RECURRING SUBSCRIPTIONS COME WITH A MONTHLY, HALF-YEAR, OR YEARLY COMMITMENT (EXCEPT FOR OUR 1:1 PREMIUM COACHING SERVICE WHERE A 6-MONTH MINIMUM ENGAGEMENT IS REQUIRED).

WE OFFER A 7-DAY FREE TRIAL ON SUBSCRIPTION BASED PLANS THAT ALLOWS YOU TO EXPLORE THE EXPERIENCE BEFORE COMMITTING.

⚠️ IF YOU DON’T CANCEL BEFORE THE END OF THE TRIAL PERIOD, YOUR SUBSCRIPTION WILL ACTIVATE AUTOMATICALLY AND YOUR PAYMENT WILL BE CHARGED.
YOU’RE FREE TO CANCEL ANYTIME DURING THE FREE TRIAL.

NO REFUNDS ALLOWED AFTER THE 7-DAY FREE TRIAL.

Question 5

HOW DO I CANCEL MY FREE TRIAL ?

Accepted Answer

YOU CAN CANCEL ANYTIME DURING THE FREE TRIAL DIRECTLY THROUGH THE APP.

Question 6

CAN I UPGRADE MY SUBSCRIPTION?

Accepted Answer

ABSOLUTELY. WHETHER YOU'RE SWITCHING TO A LONGER-TERM COMMITMENT OR UNLOCKING ADDITIONAL FEATURES, WE’RE HERE TO HELP.

TO UPGRADE:

SEND US A MESSAGE IN THE APP 
OR EMAIL HELLO@KINAVIA.BE

IF YOUR QUESTION ISN’T COVERED HERE, DON’T HESITATE TO REACH OUT.
WE’RE HERE TO SUPPORT YOUR JOURNEY : HELLO@KINAVIA.BE

FAQ

CAN I CHANGE MY EMAIL ADDRESS?

WHERE CAN I FIND MY TRAINING PROGRAM?

CAN I BUNDLE MULTIPLE PROGRAMS?

HOW LONG AM I COMMITTED FOR?

HOW DO I CANCEL MY FREE TRIAL ?

CAN I UPGRADE MY SUBSCRIPTION?

CAN I CHANGE MY EMAIL ADDRESS?  